Privacy Policy

This Privacy Policy explains how Innovitegra Solutions Private Limited ("we," "us," or "our") collects, uses, and protects your personal information when you use the www.innovitegra.com website and our mobile applications (the "Services"). By using our Services, you consent to the practices described in this Privacy Policy.

Data Controller

Innovitegra Solutions Private Limited is the data controller of your personal data. If you have any questions about this Privacy Policy, please contact us at info@innovitegra.com.

Personal Information We Collect

Automatically Collected Information:

• Device Information: Information about your device, such as your web browser, IP address, time zone, and installed cookies.

• Usage Information: Details about how you interact with our website and mobile applications, including individual pages or features accessed, search terms, and referring websites.

Information You Provide:

• Registration Information: Name, email address, phone number, city of residence, organization, and other details submitted via forms.

• ID Card Images and Selfies: If you use our mobile app, we may collect images of ID cards and selfies solely for internal testing and research purposes to enhance our systems. These images will not be shared with third parties.

Why We Process Your Data

We process personal data for the following purposes:

• To ensure the security and functionality of our Services.

• To analyze usage statistics and improve user experience.

• To conduct internal testing and research using images of ID cards and selfies.

• To fulfill your requests, such as sending newsletters or responding to inquiries.

• To comply with legal obligations and protect our rights.

Use of ID Card Images and Selfies

• Purpose: ID card images and selfies are collected with your explicit consent to improve our algorithms. This data is used strictly for research and development purposes.

• Confidentiality: These images are stored in secure environments and are never shared with third parties.

• Retention and Deletion: Collected data is securely deleted within 30 days after testing and development objectives are met.

• User Control: You may request deletion of your data at any time by contacting us at info@innovitegra.com.

Data Transfer Across Borders

If you are accessing our Services from outside India, please note that your personal data may be transferred to, processed, and stored in India, where data protection laws may differ from those in your jurisdiction. By using our Services, you consent to this transfer.

Your Rights

You have the following rights regarding your personal data:

• Access and Correction: Request access to or correction of your personal data.

• Deletion: Request the deletion of your personal data, subject to legal obligations.

• Objection: Object to the processing of your data.

• Data Portability: Request the transfer of your personal data to another service provider.

• Withdraw Consent: Withdraw your consent for specific data processing activities.

To exercise these rights, contact us at info@innovitegra.com.

Information Security

We use robust administrative, technical, and physical measures to safeguard your personal information against unauthorized access, use, or disclosure. However, no data transmission over the Internet or wireless network can be guaranteed to be 100% secure.

Data Retention

We retain personal data only as long as necessary to fulfill the purposes outlined in this Privacy Policy or comply with legal requirements. Data collected for testing purposes will be deleted within 30 days after testing is completed.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance user experience, analyze website traffic, and personalize content. Where required, we seek your consent before using non-essential cookies. You may adjust your browser settings to decline cookies, but some features of our Services may not function properly as a result.

Third-Party Services

Our Services may contain links to third-party websites or services. We are not responsible for their privacy practices and encourage you to review their privacy policies before providing any personal information. Additionally, we work with PCI-compliant third-party payment processors to handle payment-related transactions securely.

Legal Disclosure

We may disclose your personal data if required to comply with legal obligations, enforce our policies, protect our rights, or ensure the safety of users and others.

Children’s Privacy

Our Services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children. If we become aware that we have collected personal data from a child, we will delete it promptly.

Compliance with Privacy Laws

We comply with relevant privacy laws and regulations, including:

• Payment Card Industry Data Security Standards (PCI DSS) for payment-related transactions.

How to Withdraw Consent

If you wish to withdraw your consent for any specific data processing activity, please contact us at info@innovitegra.com. We will process your request promptly and ensure that your data is no longer used for the specified purposes.

Dispute Resolution

If you have concerns about our privacy practices, you may contact us at info@innovitegra.com. For unresolved disputes, you may have the right to file a complaint with a relevant data protection authority.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page, and the "Last Updated" date will be revised accordingly. We encourage you to review this Privacy Policy periodically.

Contact Information

For any questions or concerns about this Privacy Policy or your personal data, please contact us:

Email: info@innovitegra.com

Mailing Address: Innovitegra Solutions Private Limited
A302, Sai Spring, Avalahalli, Yelahanka, Bangalore - 560064

Last Updated: 20.01.2025